Shipping & Delivery

At Luna Threads, we are committed to delivering your orders with the utmost care and in a timely manner. We partner with reliable shipping services to ensure that your purchase reaches you safely, no matter where you are in India.

Shipping Coverage

We proudly ship all over India using trusted and established courier partners to guarantee the secure and efficient delivery of your orders. In areas where courier services may be limited, we explore alternative methods to ensure your package still reaches you safely.

Order Processing Time Frame

Your order is important to us. We aim to process and dispatch all orders within 5–7 working days (excluding Sundays and public holidays).

Orders are prepared carefully to maintain quality and packaging standards.
Dispatch timelines may vary slightly during peak periods, sales, or unforeseen events.
Once your order is dispatched, you will receive an update with tracking details.

Estimated Delivery Timeline

Delivery time depends on your location. Typically:

Orders are delivered within 10–15 business days after dispatch.
Rural or remote areas may experience slightly longer delivery times.
All deliveries will be made to the shipping address provided at checkout.

Shipping Confirmation & Tracking

We know how exciting it is to follow your order’s journey!

Once your order is shipped, you will receive a tracking link via WhatsApp or email.
This link allows you to monitor your package in real time.

Shipping Charges

We believe in complete transparency.

Shipping charges are calculated based on weight, volume, and delivery location.
Applicable shipping fees will be clearly displayed during checkout, so there are no surprises.
We may offer free shipping promotions from time to time, which will be communicated on our website and during checkout.

Delays & Responsibility

While we partner only with trusted courier services, some circumstances may be beyond our control.

Luna Threads is not liable for delays caused by natural disasters, courier partner issues, strikes, holidays, or other unforeseen events.
However, we will always do our best to keep you informed and assist you with any delivery concerns.

Damaged or Tampered Packages

We take pride in our packaging, but if you receive a package that appears tampered with or damaged:

Please refuse delivery and ask the courier to return it.
Immediately contact our customer care team at lunathreads25@gmail.com with your Order ID and a brief description or photo of the issue.
Ensure the product is unused and in its original packaging if you are returning it to us.

For any queries about shipping, delivery timelines, or your order status, please contact us at:
📧 lunathreads25@gmail.com

We’re here to help and ensure your Luna Threads experience is seamless and enjoyable.