Privacy Policy

Welcome to Luna Threads (referred to as “Luna Threads,” “we,” “us,” or “our” throughout this policy). Your privacy and trust are important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or use our services.

By accessing or using our website, you consent to the practices described in this Privacy Policy.

1. Introduction

Luna Threads is committed to maintaining the privacy of all visitors and customers on our website: www.lunathreads.in. This policy describes the types of personal information we collect, how we use it, and the choices you have regarding your data.

This Privacy Policy applies solely to www.lunathreads.in. If you navigate to external websites linked from our site, their respective privacy policies will apply.

2. Collection of Personal Information

We collect only the information that is essential to fulfill your orders, provide a smooth customer experience, and keep you informed.

2.1 Information You Provide

You may voluntarily provide us with personal details when:

Placing an order
Signing up for an account or newsletter
Filling out a contact form
Communicating with our support team

Information collected may include:

Your name
Email address
Phone number
Billing and shipping addresses
Payment details (secured via third-party gateways)

2.2 Automatically Collected Information

When you visit our website, we may collect technical data such as:

IP address
Browser type and version
Pages visited and interaction history
Cookies and usage analytics

This information helps us improve user experience and website performance.

3. How We Use Your Information

We use the collected information to:

Process and fulfill orders
Provide shipping updates and order notifications
Improve website functionality and user experience
Respond to customer service inquiries
Send promotional emails (if you opt in)

We ensure that all uses of your personal data are aligned with your expectations and our commitment to security.

4. Sharing of Information

We respect your privacy—we do not sell, rent, or share your personal data for marketing purposes.

Your information may be shared only with:

Trusted third-party partners (e.g., payment gateways, courier services, email platforms) who help us operate our store
Government or legal authorities, if required by law or for compliance purposes

These partners are contractually obligated to protect your information and use it only for agreed purposes.

5. Data Security

Luna Threads prioritizes the security of your personal information. We use industry-standard safeguards such as:

SSL encryption
Secure payment gateways (we do not store card information)
Password-protected access to customer accounts
Restricted internal access to customer data

Despite best efforts, no data transmission over the internet is 100% secure. We encourage customers to maintain strong passwords and safeguard their login details.

6. Your Rights & Control

You have full control over your personal information. You may:

Request access to your stored data
Update or correct your personal details
Delete your account or request data removal

To do so, simply contact us at:
📧 lunathreads25@gmail.com

We will respond within a reasonable timeframe in compliance with applicable laws.

7. Retention of Information

We retain your data only for as long as necessary:

To fulfill your orders
To comply with legal, regulatory, or accounting obligations
To provide customer support or resolve disputes

Once no longer needed, your data is securely deleted or anonymized.

8. Consent & Age Requirements

By using our website, you consent to our collection and use of personal information as outlined in this policy.
Luna Threads does not knowingly collect personal data from users under the age of 16 without parental consent. If we become aware of such data, it will be promptly deleted.

9. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or for legal compliance. Any updates will be posted here with a revised effective date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please feel free to reach out:

📧 Email: lunathreads25@gmail.com
🌐 Website: www.lunathreads.in